Benedict Mau — Senior Technical Program Manager, Seattle WA

Senior Technical Program Manager

BENEDICT
MAU

Turning complex technical programs into measurable business outcomes — for over eight years across clean energy, digital media, and supply chain.

Seattle, Washington  ·  Open to new opportunities

About

BUILDING PROGRAMS THAT SHIP.

I am a Senior Technical Program Manager with over 8 years of experience driving complex platform, integration, and compliance programs from strategy through release.

I've worked across clean energy, advertising, and supply chain logistics — leading cross-functional engineering teams both at startups and large SaaS companies with a bias toward clarity, momentum, and measurable results.

01 Healthcare — Occipital AI Solutions
02 Clean Energy — LevelTen Energy
03 Advertising & Digital Media — Red Ventures / Bankrate
04 Warehouse Logistics — Flexe
05 Supply Chain — Expeditors

Career highlights

8+ Years
Years delivering complex technical programs across industries
$17.1M
Initial gross billing from custom WMS retail integration
40% reduced defects
Rate of Production bugs YoY due to operational excellence initiatives
150+ Vulnerabilities
Critical vulnerabilities resolved from cybersecurity program

Resume

EXPERIENCE &
EDUCATION

Core Competencies

Program Governance Agile / Scrum Cross-Functional Leadership SOC 2 Compliance Platform Modernization Stakeholder Management Executive Reporting Backlog Management

Tools & Methods

GCP API Integrations Technical Roadmapping SDLC Capacity Planning Release Management Jira & Confluence Generative AI
Occipital AI Solutions
Jan 2026 – Present
Seattle, WA
Healthcare
Founder
  • Business Owner: Founded an AI consulting group specializing in operational efficiency for healthcare providers, specifically focusing on the optometry sector to modernize clinical workflows.
  • Client Consultation: Conducted operational audit meetings with optometry clinic owners, reviewing opportunities for generative AI solutions and translating business pain points into PRDs.
  • AI Product Development: Architected a custom AI agent using Google Vertex AI, Firestore DB for database storage, and Twilio for telephony services. Automated insurance pre-authorization process for specialty medical procedures, reducing administrative overhead using an AI agent capable of navigating insurance verification calls.
LevelTen Energy
Mar 2023 – Aug 2025
Seattle, WA
Clean Energy
Senior Technical Program Manager
  • 0:1 Product Development: Launched a first-to-market energy marketplace (Granular Certificates), creating a new product category and expanding revenue streams. Led engineering and product teams through strategic roadmapping, QA testing, and release milestones.
  • Platform Modernization: Directed modernization efforts including cross-teawm Angular upgrade, SSO integration with Okta authentication, and full marketplace replatforming. Increased scalability and reduced production defects while enabling new market expansion.
  • Data Visualization & Process Improvement: Created EazyBI dashboards tracking program health presented weekly to directors. Reduced production bugs 40%+ YoY via SDLC test gates and adding realtime user monitoring (RUM) to frontend MFEs.
  • Cybersecurity & SOC 2 Compliance: Drove cybersecurity program governance and vulnerability remediation, adding CI/CD gates and vulnerability tracking. Eliminated over 150+ critical SAST and penetration test vulnerabilities within 8 months.
Red Ventures
Aug 2021 – Oct 2022
Remote
Digital Media
Technical Project Manager
  • Tech Stack Migration: Organized technical teams to drive a full tech stack migration across a vertical to 100% completion one month ahead of deadline — the first vertical company-wide to successfully migrate.
  • Agile Program Management: Led full vertical's output, including 3 engineering teams and 6 product & creative teams. Repoorted to VP of Engineering and built executive dashboards measuring business KPIs to make real-time capacity decisions.
  • Capacity & Roadmap Planning: Set quarterly roadmaps via capacity planning meetings, managing to cut Business As Usual (BAU) workload from 60% to 20% within 3 months by reallocating engineering capacity to build high-revenue insurance advertising initiatives. Ran RCAs and post-mortems to increase engineering efficiency.
Flexe
Aug 2019 – Aug 2021
Seattle, WA
Logistics
Technical Program Manager II
  • Technical Bridge: Led high-value integration projects, meeting with Business Development and client operational teams as the technical SME to map business objectives to technical specifications. Wrote user stories and acceptance criteria, driving product development through development to release.
  • Process Automation: Designed a large-scale program to build Flexe's first automated test harness, targeting a 95% reduction in UAT timeline to accelerate integration project releases.
  • Product Strategy: Identified potential 35% increase in revenue for a seasonal client via a new retail supply chain feature. Wrote product requirements document (PRD), championing new functionality versus cost to VPs. Gained engineering capacity and led full release, achieving client’s goal and introducing a new revenue stream.
Flexe
Nov 2018 – Aug 2019
Seattle, WA
Logistics
Solutions Analyst
  • Product Launch: Mapped and launched Flexe’s first direct-to-shipper retail integration with ERP systems such as SAP, netting over $17.1 million in initial gross billings. Drove technical roadmap to align to user/operation team needs. Won quarterly award for high producing employee.
  • API SME: Architected system workflows while working with Business Development directors and operational teams. Owned all public API documentation and release communications, acting as API SME during sales calls.
  • ERP Integration: Coded full data integration workflows with external ERP systems using visual coding platform Boomi, later collaborating with in-house development resources to achieve the same results.
Expeditors
Apr 2013 – Nov 2018
Seattle, WA · Fortune 500
Supply Chain
Systems Analyst II
  • Technical Depth: Wrote technical documentation utilizing SQL and EDI formats, mapping external integration specifications to system and operational processes. Translated EDIFACT and ANSIx12 specifications into operational workflows to ensure seamless data exchange between partners.
  • End-to-End Project Management: Managed full project lifecycle from technical scoping through implementation and post-launch monitoring.
  • Stakeholder Management: Communicated project status across stakeholders including external clients, third party vendors, engineering teams, and global business managers.
Education &
Certifications
B.S. Informatics — Human-Computer Interaction & UX
University of Washington, Seattle
Certified ScrumMaster (CSM)
Scrum Alliance · ID: 1976166

Let's connect

OPEN TO NEW
OPPORTUNITIES.

If you're looking for a Senior Technical Program Manager who can drive complex programs from zero to one — I'd love to hear from you.

Message me on LinkedIn
Or email mauben@gmail.com